Alamo Trading Company: Customer Service

Contact Us:
The Alamo Studios Group, Inc.
Corporate Offices
545 E. John Carpenter Fwy
Suite 300
Las Colinas, TX 75062
Main # (888) 988-3330

Shipping
Please allow 3-5 business days for delivery of small items for standard shipping. Oversized items and furniture are special order, unless otherwise specified. See individual item for turn around time to deliver. Orders placed on Saturdays, Sundays and after 4:00 PM CST will be shipped the next business day.

Our domestic shipping rates are as follows:

Order Total

$0.00 to $30.00

$30.01 to $60

$60.01 to $100

$100.01 to $200

Over $200

Surface

$4.50

$7.25

$9.50

$11.50

$14.00

Expedited Ground

$5.50

$8.25

$10.50

$12.50

$15.00

Express
3 Day

$12.50

$15.25

$17.50

$19.50

$22.00

Express
2 Day

$24.50

$27.50

$29.50

$31.50

$34.00

For shipping rates to international destinations, please call Customer Service.

Returns and Exchanges
Items may be returned or exchanged within 30 days from date of purchase. All returns and exchanges on items that are not damaged or defective will be subject to a 20% restocking fee. This fee will cover the costs of materials and labor required to repackage and store returned items. We implement a restocking fee so that we may continue to provide you with quality products at excellent prices. We appreciate your understanding.

Wholesale
The following product lines are available to wholesale retailers with qualified tax identitification:

Alamo Trading Company Signature Candles
Gourmet Texas Candles
Boho Rodeo
Morfs
Frederick Street Bath
La Rosa Amarilla

Please contact us for wholesale pricing information.

Contact Us